I certainly don't expect people to work for free, although I have to about 20% of the time. and this is likely to go up.
I don't expect nacra to work for free... just "truth in advertising" is necessary. besides, it is macca representing nacra. He needs to realize who is the customer. It is us, so why would he always piss us off? because he doesn't know what the hell he is doing. Yes, a good sailor, but not a good salesman.