I don't agree that I'm implying any customer rights on sailors. I'm not. I'm simply saying that if the club cancels an event, it's reasonable to consider refunds to pre-paid registrants, and potential financial losses need to be part of the plan for running the event. Maybe just because I believe it's the right thing to do. If no refunds are to be expected in that case, state it up front. This is simple, no customer's rights or warrantees implied, and it manages expectations.
Hi Keith
I just checked my records. NASS returned my check and entry form, Tred Avon cashed my check for the Hammond's race on Sunday.
Talk about expectations going in opposite directions!
No doubt, clarity in the NOR would go a long way in managing people's reactions to refund or no refund and their relationship with the sponsoring club. I will have to remember to include that in the NOR's for next year.
PS, Test the waters on the beach and see if that West River twilight race in August has any appeal. Thanks
Mark
