RE: Jeff Peterson

Jeff, I'm just another cat sailor, been sailing Prindles for 20 years. I am not affiliated with Slo Sail and Canvas in any way. I discovered them from two other catamaran sailors at the Texas City Dike that have Slo tramps and I liked what I saw. So, I ordered one for my P-19 and am very happy with it. I can send you a copy of the invoice, a photo of my boat, etc. I only wanted to give credit where credit is due. Karl treated me well, as far as I'm concerned he runs his business as it should be. I know there are times when things go wrong and people are unhappy with a company but from most of the posts I've seen Slo Sails and Canvas is a quality and professionally run operation!

As for posting on an old thread? I had an excellent experience dealing with Slo Sails and that's what forums are all about, INFORMATION....I just ordered the tramp this past week. I thought other sailors would like to know peoples various experiences with companies, mine happened to be positive.

Maybe I'll regret posting this but I heard through the grapevine that if the complaining party wasn't such a d!ck to SLO in the first place and slamming him on every forum possible, things would have been much different.

Good old grapevine. Right every time. Isn't nice to know that slo talks to the grapevine but ignores the customer.

Does it say on their site place your order and send us your pattern and don't try and contact us again. If you do we will ignore you and keep your pattern ( in this case the pattern was a friends tramp ) and then laugh it off to the grapevine saying the guy is a dick because he sent a email or made a phone call. Really??

slo uses the Internet to gain business when they don't fulfill their end the Internet can and should be used to inform others.

I am not sure that the person who started these posts knows how much positive advertising he has created for slosails. It appears to be about 98% positive 2% negative. I would take those numbers any day.

the probably would want to have started a thread with a different title, though.

No. the (borrowed) tramp that was sent to Karl as a template was never returned (despite him telling J from Surf City he would either complete the project or return the template) and my calls, emails, and voice mails were never returned

If you come into a contract with me , and I send you my friends trampoline to use as a template, then you fall off the face of the earth for 3 or 4 months, and don't return my friends tramp... i will never stop complaining and telling people my experience with your company and total lack of professionalism.

If it wasn't my friends tramp... i probably wouldn't care as much.

send this back up your "grapevine"... Be a adult and return a clients email or phone call, or complete the contract or return the customers materials and you wont have "dicks" posting how terrible your customer service was in this case on all the forums.

Since we're on the subject of bad service, here's one; In 2004, I ordered a main and jib (prepaid) for my H21SE from Calvert Sails. I think I placed the order in March and paid for it with the promis of around 4 weeks or less delivery. By the end of May I was a bit worried after no returned calls from Joe or Dave. When my sails came in, there was a spinnaker sent with them. I thought that was a bit strange. I just tossed it aside since I was just glad I got my sails finally. I had another main by Calvert that came with the boat and was changing over the battens and the top 3 were way too long. They made this one with the square top much smaller for some reason. Then when I got around to raising it, it would pull out of the track when it hit the comptip making it nearly impossible to raise it without laying the boat on it's side (which is a PIA to do with wings). This time it was the first of June and I was going to do the GT300 on this boat. I got a call from Dave Calvert wondering if I recieved a spinnaker. I said yes and he asked me to drop it off at UPS because they had a pissed off customer wanting his spinnaker. I asked him for the guy's address and I'd send it to him myself, which I did. I also told him about the main pulling out of the track. His response was that he was trying more luff curve in the sail to make it perform better. I asked about why the square top was so much smaller, his answer was "we think it will go to weather better". I told him to do R &D on his own stuff, not what I;m paying full price for. I knew there wasn't enough time before the GT300 to send it back and told him that. He said try it, if I don't like, send it back and he'd change it. After the GT, I sent it back ....in July. September comes around and still no sail. Every time I called, Dave was out somewhere. October I get a call after I had an attorney send a letter demanding a refund. They said they sent it weeks ago. They sent it to the wrong address (sound familiar?) It gets better....Dave had the nerve to ask me to pay for a new sail since I had already used the first one once. His argument was that it had "depreciated" and wasn't a new sail when I sent it back. I finally got a new sail in November. I'm sure many people have had great experiences with Calvert but I didn't.
The funny thing was when we went to do the GT, I saw that spinn flying on a N6.0 in that race. It was unmistakable, black, purple and blue. I told my crew, look that's the chute that sat in my house in California that we were wondering about.

Have a friend that is a divorce attorney and her favorite saying is; “you have his story, you have her story, and somewhere in the middle lays the truth.”

It appears the MN3 is the only one with the problem. Sure would like to see SLO Sails response to MN3’s allegations.

I heard only good things too, but 4 months after i sent karl the tramp (template) and posted his "disappearing" a few others had somewhat similar experiences





I would LOVE to hear SLO (Karl's) response, and his excuses for stopping to communicate with a customer, failure to complete the work, and worst of all failure to return a customers property.

OR he could still return the template (or attempt to find another solution) and I this topic would be dead.

Remember J from Surf City contacted him ( 08/06/10 12:27 PM ) and spoke to Karl about it, ..."

This is comical. Really?? ....well we only screw two people per 100. Yup I'm good with that. Brilliant!

Do you have a business? Let me know cause I would NEVER call you.

So what you are saying Mike is that 100% of the people you deal with are satisfied 100% of the time.

Yes, I believe that to be 100% true.

There's another old saying, If your happy with your experience tell everyone, If your not tell me.

If I do something you don't like and you don't tell me then it's on you. Fair enough?