Thanks for the info about a final demand. i really hadn't planned on suing anyone, ever...

I had really thought i did my homework on this guy - http://www.thebeachcats.com/module-forum-viewtopic-topic-11657-start-0.html#pid22348

Sorry to hear about your tramp. I'm sure the influence from this thread will get it returned. I had a great experience with SLO a few years ago. I ordered some boat covers and they arrived within a couple days at half the price of anyone else. Sounds like their demand is getting too much for them to handle. I hope it turns around as they really were a great company to work with.

Thanks.
Despite my call and message to their voice mail (for the xth time) yesterday... and Ventucky Red's call to Karl.. i still haven't heard from them.

Notarized letter time

sent Certified Mail with Signature Confirmation.

A,
Talked to SLO on unrelated business today, and you'll get your tramp back shortly.

Way to go Jeremy, sometimes it takes a knock on the back door! Let's hope his words and actions are true.

Thanks Jeremy. that would be fantastic news if it proves true. Thanks for your help.

Thanks to all that had input.

I ordered a sail from SLO that didn't come as promised and like you they have stopped answering my calls and have not replied to my emails. Keep us informed on you case. I would not use SLO sails and canvas again. Obviously.

I am a dealer for SLO, Sunrise, Super, and the Hobie Amish folks, and all have been really reliable suppliers for Catsailor's OnLineMarineStore.com
SLO and the Amish have been the fastest turn around times.
Never have had a customer complaint about SLO.
So, this is totally out of character for them.
Really sorry about your problem, Andrew.

Hmm. Perhaps had you ordered through our store you would have gotten good service. Just a thought.
Rick

Thanks Rick,
I had heard only GREAT things about SLO. thats why i went with him (that and the $200) price tag. And you are probably correct that had i ordered through you, he would probably fullfilled that order as you send him business more often, although he has killed any chance of business from my fleet of mysteres

a few others are coming out of the wood-work after hearing about my issies with the same experience:





Despite 3 people fron this site/thread contacting him (and my continued attempts) no one from SLO has contacted me in any way to handle this situation

I have also had speedy service from Karl at SLO Sail as well of course, great service from Sunrise. No customer complaints so far.

Sorry you're having these problems.

Rick Bliss
New England Catamarans

Still nothing

Letter of final demand being drafted

Yea, sorry you’re having such trouble with Karl. He seems to fall off the face of the planet the moment things don’t go his way. I think he puts his head in the sand as soon as he gets nervous about anything. I ended up using a pretty torn up set of sails for the Leukemia cup last January because after numerous attempts at giving him business, he wouldn’t return emails, phone calls. I talked to Karl just before Thanksgiving and he said he could get me a new main and jib just after the first of the year. I called him every couple of days after Thanksgiving to give him some measurements and solid up the deal, Hell, I offered to send him a check and luckily he didn’t get back to me, or I would have been in the same predicament as you!
Also, A friends Main (built by Karl), needed to be re stitched after about 9 months of use. Also, the batten pocket protector screws were too long and were poking through the nut on the other side, began wearing holes in the main when it was rolled up. Not much attention to detail.
To anyone out there looking at SLO for tramps or sails, be very careful.
To his credit, the first time I did business with him, he built me a nice main for a N5.7.
Since then he's failed on all levels.

Just to update, despite a few people from here contacting SLO... still nothing.

CA State attorney has sent me a letter, they are looking into if any laws were broken and if so, what course of action should be taken.

Want to send out a big thank you to Karl and Slo Sail and Canvas. They truly care about their customers and will do anything to make things right. I ordered a trampoline from them for my Prindle 19 and upon receiving it, there was a slight stitching issue I had. Was not a big deal, just something that bugged me. I called Karl and he didn't hesitate! He advised he wanted me to be 100% satisfied and that he would ship another tramp that same day, and have it "overnighted." They also covered the return shipping. Exellent customer service! This is the way every company should operate! The tramp was very well made and looks great! Thanks Karl!!!

I don't have a dog in this fight, but the previous post sounds a lot like ad copy from a professional marketer. And, why did they respond to a two year old post? Damage control??? It will be interesting to see if this new Stranger (as of now only 2 postings),continues to post in the future. Did the original problem ever get resolved?

I also have had great service with slosails. I have used them 4 or 5 times. Never a problem. I am not a pro marketer just a retired guy who rebuilds some old beach cats to help with my retirement.

I am a dealer for SLO and have nothing but good service from them. I ama dealer for about 6 tramp mfgs and SLO is one of the fastest at fulfilling orders
Rick

I don't have any experience with Slo but I do know who Morris is and know that he truely does exhist. Why posting to such an old post is beyond me though.