Thank you Matt.

Not sure I agree with the "it wasn't my fault" so you get a pass reasoning. The bottom line is the PRO is where the buck stops.

As part of the review process I would imagine it would work the same way the BBB reviews complaints. If a complaint is filed it's reviewed, if it's found to be an act of God then so be it. But, if there was a procedural mistake then that needs to be identified and remediated. The issue would then need to be published and what actions have been taken to prevent it in the future. From this your rankings would be created. Yes, you run the risk of it being a popluarlty constest, yes it will be difficult and probably unrewarding to administer. Based on your reply this issue has already been identified as a need and it would be in the interest of US Sailing's memebership to push forward and crack this nut, it's one worth cracking IMO.