John:

We spoke yesterday on the phone. I explained to you that we did make a mistake on your order and that I was willing to get the parts to you via 2 day air at our expense but that we needed you to confirm your name, the shipping address and that the credit card had in fact NOT BEEN BILLED under your name or the name you had given us. I don't mind raising my hand when we make a mistake in this case it was my fault personally as I had not specified that the traveler was supposed to be a used traveler to the guys shipping it but you can't expect us to ship something that hasn't been billed.

You claim above that it has been billed. As I explained to you on the phone yeterday (And waited until 5:30PM for your return call) we don't have a record of the charge under your name or the name on the card you were using. I am willing to make this order right but we can't send stuff out without billing it.

I'll be at work all morning if you want to call toll free and we can sort it out. I apologize for the error. It was mine, all mine. If you'd like to sort it out just let me know the date you think the item was charged and we'll go back through and have a look.

800 354 7245.

Mark Michaelsen