i ordered parts to make new standing rigging for my boat. when the order came, they had sent the wrong wire (7x19 instead of 1x19), it was short one nico press sleeve, and the 50$ gift certificate i ordered was not in the box. they had billed me about $150 for the order. they also neglected to apply the sale prices to the order and overbilled me. i called them to get the wire (and turnbuckle that they had attached to the wire) replaced along with the missing items. they shipped the items to my billing address instead of the shipping address (this happened on a prevoius order) and the gift certificate was still missing. what really pissed me off was when they billed me about $50 for the replacement parts and did not apply the credit i was told i would get for the wrong items. so at this point, they have billed me $200 and i only have $100 worth of stuff. i again called customer service. this time i got a recorded message. i called three times and finally had to go through the new order line to get to speak to a person. needless to say, i was pretty pissed off at this point. when i asked to talk to a manager i was told that there were no managers around. i even asked to talk to sam or cheryl boyle. they weren't around either. two tries and they still could not get the order right. i will not be using sailnet for anything else again. has anybody else had an experience like this with sailnet?



by the way, i was asked both times if i had used the gift certificate i just purchased to pay for the very same order. what a concept. i think i'll buy $1,000,000 worth of gift certificates and use them to pay for themselves.

Hi Dave,

I haven't used Sailnet for rigging recently. When they were JSI, they had the best rigging department I have ever dealt with. They made custom forestays and adjustable backstays (hydraulic roller swage with aircraft fittings) for my J22 and Beneteau, and numerous forestays, furling systems, etc for many of my catamarans. The person I dealt with, Jerry, was truly a master craftsman and perfectionist.

It's sad they they may have declined in QA so rapidly. I hope your experience was an isolated case and not a general trend for the rigging department.

Steve

Hi Dave,

Murray’s gets my vote, quick service, in-stock, if they don’t have it they tell you, what a concept. Also they have a great rigging department. Maybe the new Catsailor store will shows us customers services is everything.

Dave,

Call your credit card company. I have found that they are pretty good about straightening out suppliers that do not deliver what they promise. As a vendor that takes credit cards they know that is the main source of getting payment. If the card company pulls their service they can't collect. Its worth a shot.



Clayton

I agree with jonr - Murray's has given me great service, and great in-depth advice. They listen, they know what they are talking about, and they really want to help. And if I ask them if I really need something or it's a bit of a gimmick, they give honest answers to those questions too.



I don't usually do testimonials, but I'm very pleased with Murray's.



Jonathan