IMHO factory support is only as good as your local dealer.
That's exactly the point. I'm happy that mine is less than 100km away and races the same regattas like me.
However, I'd like to know (on this forum) if there is an issue concerning my boat, regardless if it is new or a few years old. With this help, I can examine my boat accordingly and act before the issue becomes a problem.
Kai
